Last updated: 2026
Gen Z Media ("we", "us", "our") operates genzmedia.ca and provides real estate photography, video, drone, floor plan and headshot services across the Lower Mainland of British Columbia. This policy explains what personal information we collect through this website and through the course of a booking, why we collect it, how we use and protect it, and the choices available to you.
We collect only the information we need in order to quote and deliver photography work. When you complete the quote request form we collect your name, brokerage, email address, mobile number, the listing address, your preferred package, your target list date and anything you choose to write in the message field. Providing this information is voluntary, but without it we cannot prepare a quote or schedule a shoot.
When you call or text the number listed on this site, your phone number and the content of your messages are retained in the ordinary course of business so that we have a record of scheduling arrangements, access instructions and any changes you request. Where you email us, the message and any attachments are retained in our mailbox on the same basis.
Our web host records standard server log information for every visitor, including IP address, browser type and version, operating system, referring page, pages requested and the date and time of each request. These logs exist for security monitoring, error diagnosis and abuse prevention. They are not used to build a marketing profile of individual visitors.
We use the information you supply to prepare and send quotes, confirm bookings, coordinate property access, deliver finished photography and video, invoice for completed work, respond to questions about a shoot, and maintain records required for accounting and tax purposes. We do not sell, rent or trade personal information to anyone, at any time, for any purpose.
Personal information may be disclosed to a small number of service providers who help us operate: our web host, our email provider, our payment processor and our accountant. Each of these parties receives only what is necessary to perform its function and is bound by its own confidentiality obligations. Some of these providers operate servers outside of Canada, which means information may be stored in or accessed from another jurisdiction and could be subject to lawful access requests there.
Photographs and video captured at a property are the working product of the engagement. We may show a selection of that work in our portfolio, on this website and on our social channels unless you or the property owner ask us in writing not to. If you would prefer a listing be excluded from public display, tell us before or after the shoot and we will honour it.
We retain quote requests and correspondence for as long as needed to service the relationship and then for the period required by Canadian tax and business records rules. Delivered image and video files are retained on our archive for a limited period following delivery, after which they may be removed. If you need long-term archival of a specific shoot, arrange it with us in advance.
We protect personal information with access controls, encrypted connections and current server patching. No transmission over the internet or method of electronic storage can be guaranteed completely secure, and we cannot warrant absolute security, but we take the safeguards a business of our size reasonably can.
Under British Columbia's Personal Information Protection Act you have the right to request access to the personal information we hold about you, to request correction of anything inaccurate, and to withdraw consent to further use subject to legal and contractual limits. Send any such request to the email address in the footer and we will respond within the time frame the legislation requires.
This website is not directed at children and we do not knowingly collect personal information from anyone under the age of majority. If you believe a child has supplied information to us, contact us and we will delete it.
We may update this policy from time to time to reflect changes in our practices or in applicable law. The revised version takes effect when posted on this page, and the date at the top will change accordingly. Questions about this policy or about how we handle your information can be directed to us using any of the contact details listed on this site.