February 24, 2021 · West Coast Media Solutions Inc. · 12 min read
The tells are absent specifics, hedged claims, uniform enthusiasm, and knowledge that stops at the level of public sources. Fixing them means adding numbers, limits, and opinions only the business could hold.
Nobody accuses you of it
Readers do not finish a page and conclude somebody else wrote it.
What happens is quieter. They finish it having learned nothing they could not have found elsewhere, and they carry forward a slightly weaker impression of the business than they would have otherwise.
No complaint is made and no feedback arrives. The page simply fails to do the one thing it was published to do, which was to make the reader think you know your subject.
This applies equally to pages an outside writer produced and pages written internally by somebody without the knowledge, so the label is about the result rather than the arrangement.
The first tell: no numbers
Somebody who does the work quotes figures without effort, because they are in their head.
Roughly a day and a half. About four hundred dollars in materials. Two out of ten come back needing an adjustment. Usually within a fortnight, longer in spring.
A researched piece contains ranges, qualifications, and it varies depending on your circumstances, because the writer had no figures and could not invent them responsibly.
The absence of any number in twelve hundred words is the single clearest indicator, and it is the easiest thing to fix.
The second tell: no limits
Real expertise knows where it stops.
A practitioner naturally says this does not apply above a certain size, or that they would not attempt a particular case, or that one common approach works badly in a specific situation.
Researched writing avoids limits, partly because the writer does not know where they are and partly because a brief rarely mentions them.
So the page is uniformly positive about everything, which nobody with experience of anything actually is.
The third tell: uniform enthusiasm
Everything described as important, valuable, essential, and beneficial, at the same level throughout.
Somebody who does the work has strong feelings about two of the twelve things on the page and is indifferent to the rest, and that unevenness shows.
They will spend three paragraphs on the thing that goes wrong constantly and one sentence on the step everybody thinks is the hard part.
Flat emphasis across a whole page means the writer had no way to tell which parts matter, which is exactly the knowledge that separates a supplier from a search result.
The fourth tell: knowledge that stops where the public sources do
The process described correctly and no failure modes.
Standards named but never applied to a real situation.
Advice everybody gives, with nothing contested.
No mention of cost, anywhere.
No account of anything that actually happened.
Each item is the boundary of what an hour of reading produces, and a knowledgeable reader recognises that boundary immediately, because they crossed it in their first year.
The fifth tell: the wrong words for the trade
Terms used slightly incorrectly, or the formal term used where practitioners use a different one.
Words applied a little too broadly, or a piece of equipment referred to by its catalogue name rather than what anybody calls it.
None of this is a factual error and all of it is audible to somebody in the field, in the way a foreign accent is audible without being wrong.
This is the tell that survives careful editing, because the person editing usually does not hear it either.
A worked example
A roofing company published twelve commissioned pieces over a year and found they generated traffic and almost no enquiries.
Reading them back, the owner noticed there was not a single price, timescale, or quantity anywhere in twelve articles.
There was also nothing about the two things he spent most of his time explaining to customers, both of which concerned when a repair is not worth doing.
They rewrote three, adding real figures, a section in each on when not to proceed, and one paragraph per piece stating a view that a competitor would dispute.
Those three now produce more enquiries than the other nine combined.
The writer had done nothing wrong. Nobody had given him a single number or opinion to work with.
Fixing a page you already have
Faster than rewriting, and it works on commissioned and internal pages alike.
Add three real numbers, taken from actual jobs.
Add one limitation: a case where this does not apply or where you would advise against it.
Add one opinion that somebody in your field would argue with.
Add one specific thing that happened, even briefly, with the identifying details removed.
Four insertions, perhaps twenty minutes, and the page stops sounding like a summary of the subject and starts sounding like a business that does it.
The version that is fine
Ghostwriting itself is not the problem and there is no obligation to type your own sentences.
A piece built from a recorded conversation with the practitioner, containing their figures, their limits, and their opinions, is not detectable as ghostwritten, because in every sense that matters it is not.
Somebody else shaped the sentences, which is a craft skill you are entitled to buy, and the knowledge in it is genuinely yours.
The tells above are symptoms of missing knowledge, not of a missing author.
The counter-case
Not every page needs a voice, and applying this everywhere wastes effort.
A returns policy, a delivery information page, or a specification sheet should be clear, complete, and impersonal. Adding opinion and anecdote to a page somebody is scanning for a fact makes it worse.
Some businesses also sell precisely on being standardised, and an idiosyncratic voice undercuts the promise that any branch will do the same thing.
The test is what the page is for. Where it exists to demonstrate judgement, it needs the specifics. Where it exists to state a fact, it needs to state the fact.
The check before publishing
Count the numbers. If none, it is not finished.
Find the limitation. If there is none, add one.
Find the contested claim. If everything is agreeable, add one.
Check the emphasis is uneven, as real knowledge is.
Have a practitioner read it for wrong-sounding terms.
Ask whether anybody else could have written it.
The final question is the whole test, and if the answer is yes there was no reason to publish it.
They usually cannot, and they do not try. They finish it having learned nothing specific and carry forward a slightly weaker impression, without identifying why.
What is the clearest tell?
No numbers. Somebody who does the work quotes figures without effort. A researched piece contains ranges and it varies depending on your circumstances instead.
Why does the absence of limits matter?
Because real expertise knows where it stops. Uniformly positive writing about everything is not what anybody with genuine experience produces.
What is uniform enthusiasm?
Everything described as important at the same level. A practitioner has strong feelings about two things on the page and is indifferent to the rest, and that unevenness shows.
How do I fix an existing page?
Add three real numbers, one limitation, one opinion a competitor would dispute, and one specific thing that happened. About twenty minutes.
Is ghostwriting itself the problem?
No. A piece built from a recorded conversation containing the practitioner's figures, limits, and opinions is not detectable, because the knowledge in it is genuinely theirs.
West Coast Media Solutions Inc. provides web design, web development, hosting, digital marketing, and business consulting to organisations across Canada, drawing on more than twenty-five years in the field.
Could anybody in your industry have written that page?
If yes, add three numbers, a limitation, and an opinion somebody would argue with.
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Effective Date: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada
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Effective Date: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada
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1. Acceptance of Terms
By accessing and using the website operated by West Coast Media Solutions Inc. ("Company," "we," "us," or "our"), located at westcoastmediasolutions.com (the "Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms, you must discontinue use of this Website immediately. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting.
2. Description of Services
West Coast Media Solutions Inc. provides digital marketing and web design services including, but not limited to, search engine optimization, search engine marketing, social media marketing, rich media advertising, programmatic media buying, digital consulting, and custom website design and development. The information presented on this Website is intended for general informational purposes and does not constitute a binding offer, contract, or guarantee of results.
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4. Intellectual Property Rights
All content, materials, features, and functionality on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the design, selection, and arrangement thereof, are the exclusive property of West Coast Media Solutions Inc. or its content suppliers and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
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This Website may contain links to third-party websites that are not owned or controlled by West Coast Media Solutions Inc. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Your use of third-party websites is at your own risk, and we encourage you to read the terms and privacy policies of any websites you visit.
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9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WEST COAST MEDIA SOLUTIONS INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
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Effective Date: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada
Legal Terms
1. Company Information
This website is owned and operated by West Coast Media Solutions Inc., a corporation incorporated federally under the Canada Business Corporations Act (corporation number 641461-3) and extraprovincially registered in British Columbia (registration number A0143178). Our registered office is located at 2400 - 1111 West Georgia Street, Vancouver, BC V6E 4S4, Canada. Telephone: (800) 959-4590.
2. Responsible for Content
The content of this website is provided by West Coast Media Solutions Inc. The person responsible for the content within the meaning of applicable legislation is the managing director of West Coast Media Solutions Inc., contactable at the registered office address listed above. All editorial content, service descriptions, and portfolio materials are reviewed and approved prior to publication.
3. Content Accuracy and Disclaimer
The contents of this website have been prepared with the utmost care. However, West Coast Media Solutions Inc. cannot guarantee the accuracy, completeness, or timeliness of the content provided. All information is subject to change without notice. We are not obligated to monitor transmitted or stored third-party information, nor to investigate circumstances that indicate unlawful activity. If we become aware of any such infringements, we will remove the content immediately.
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Our website contains links to external websites of third parties over whose content we have no influence. We cannot assume any liability for third-party content. The respective provider or operator of the linked pages is always responsible for the content of those pages. Linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. Permanent monitoring of linked pages is not reasonable without concrete evidence of a violation.
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The content and works created by the operators of this website are subject to Canadian copyright law. Reproduction, editing, distribution, and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Third-party content is identified as such. Should you become aware of a copyright infringement, please notify us accordingly.
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All trademarks, service marks, trade names, logos, and product names appearing on this website are the property of their respective owners. West Coast Media Solutions Inc. and the WCMS logo are trademarks of West Coast Media Solutions Inc. Reference to any products, services, or information by trade name, trademark, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by the company.
7. Professional Liability
Our liability for services rendered is governed by the terms of the individual service agreement executed between the Company and the client. Insurance requirements, where applicable to a particular engagement, are addressed in that agreement.
8. Dispute Resolution
West Coast Media Solutions Inc. endeavours to resolve any disputes arising from or in connection with our services amicably and directly with our clients. If a dispute cannot be resolved informally, it shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. The courts of British Columbia shall have exclusive jurisdiction over any dispute arising from or related to this website or the services provided.
9. Regulatory Compliance
West Coast Media Solutions Inc. operates in compliance with all applicable federal, provincial, and municipal laws and regulations, including but not limited to Canada's Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), the British Columbia Personal Information Protection Act (PIPA), the Competition Act, and all applicable advertising standards as set forth by Ad Standards Canada.
10. Limitation of Liability
To the fullest extent permitted by applicable law, West Coast Media Solutions Inc. and its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to your use of the website, including but not limited to loss of data, loss of income, or loss of business opportunity, even if we have been advised of the possibility of such damages.
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If any provision of these Legal Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions shall continue in full force and effect.
12. Contact
If you have any questions regarding these Legal Terms, please contact West Coast Media Solutions Inc. at 2400 - 1111 West Georgia Street, Vancouver, BC V6E 4S4, Canada. Telephone: (800) 959-4590.
Last updated: April 2026
Accessibility Statement
1. Our Commitment
West Coast Media Solutions Inc. is committed to ensuring digital accessibility for people of all abilities. We continually work to improve the user experience for everyone who visits our website and strive to conform to applicable accessibility standards and guidelines. We believe the internet should be available and accessible to anyone, and we are committed to providing a website that is accessible to the widest possible audience.
2. Standards and Guidelines
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Conformance with these guidelines also helps make web content more usable for all users.
3. Measures Taken
To ensure accessibility, we have implemented the following measures across our website: semantic HTML5 markup for proper document structure and screen reader compatibility; descriptive alt text for all meaningful images; sufficient color contrast ratios between text and background elements; keyboard-navigable interface elements including menus, links, buttons, and form fields; clear and consistent navigation structure throughout all pages; responsive design that adapts to different screen sizes, devices, and zoom levels; and descriptive link text that provides context about link destinations.
4. Assistive Technology Compatibility
Our website is designed to be compatible with commonly used assistive technologies, including screen readers such as JAWS, NVDA and VoiceOver, screen magnification software, speech recognition software, and alternative input devices. We build to accessibility standards and use automated testing tools during development. Where a specific assistive technology presents a barrier, we welcome reports so we can address it.
5. Multimedia Content
We strive to ensure that multimedia content on our website is accessible. Where video or audio content is provided, we aim to include captions, transcripts, or audio descriptions as appropriate. Images used for decorative purposes are marked accordingly so they do not interfere with screen reader navigation.
6. Document Accessibility
We are working to ensure that downloadable documents and files published on our website are accessible. Where possible, we provide content in accessible HTML format in addition to or instead of PDF format. For PDF documents, we strive to ensure they are properly tagged and structured for assistive technology access.
7. Third-Party Content
Our website may include content or functionality provided by third-party services, including embedded videos, social media feeds, analytics tools, and web fonts. While we make every effort to select accessible third-party solutions, we cannot guarantee that all third-party content meets accessibility standards. We welcome feedback on any third-party content that may present accessibility barriers.
8. Ongoing Efforts
Accessibility is an ongoing effort. We regularly review our website for accessibility issues, train our content team on accessibility best practices, incorporate accessibility testing into our development workflow, conduct periodic audits using both automated tools and manual testing, and monitor feedback from users to identify areas for improvement. We are committed to addressing any issues promptly and transparently.
9. Known Limitations
Despite our best efforts, some content on our website may not yet be fully accessible. We are aware that older content, certain complex interactive elements, and some third-party integrations may present challenges. We are actively working to address these limitations and improve accessibility across all areas of our website. If you encounter a specific barrier, please let us know so we can prioritize a solution.
10. Feedback and Contact
We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers, have suggestions for improvement, or need assistance accessing any content or functionality, please contact us. You can reach West Coast Media Solutions Inc. at 2400 - 1111 West Georgia Street, Vancouver, BC V6E 4S4, Canada, or by telephone at (800) 959-4590. We aim to respond to accessibility feedback within 5 business days and to resolve reported issues as quickly as possible.
Last updated: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada