October 18, 2021 · West Coast Media Solutions Inc. · 12 min read
Film real work on a phone, vertically, in short clips with the first two seconds carrying the message. Captions are essential because most people watch without sound.
Why phone footage works better
Not because it is cheaper, though it is.
Produced video looks like advertising, which triggers the reflex to scroll past. Footage that looks like something happening does not.
It also carries information a polished piece usually strips out: what the work actually involves, what your premises look like, what your people are like.
And it can be made this week, from work you are already doing, which means you can produce twenty pieces a year rather than one.
That volume matters more than quality, because creative wears out and a business with one video has nothing to replace it with.
The first two seconds
The single most important part, and it is where most small business video fails.
Video in a feed autoplays without sound while somebody is scrolling, and the decision to keep watching is made almost immediately.
Which means no logo animation, no slow establishing shot, and no building up to the point.
Open on the thing itself: the problem, the work in progress, or the finished result, with the message on screen as text from the first frame.
If the first two seconds do not say what this is about, the rest of the video is not watched regardless of how good it is.
What to film
Work in progress, which is inherently interesting.
Before and after, which needs no explanation.
A short answer to a question you are always asked.
Something being made or assembled.
The premises as a customer would arrive at them.
A person talking for twenty seconds, unscripted.
The second is the most reliable for trades. A ten-second cut from a bad roof to a finished one requires no narration and is understood instantly.
Shoot it vertically
A practical decision that affects performance more than anything about the content.
Feeds are viewed on phones held upright, and horizontal video appears as a small strip in the middle of the screen while vertical fills it.
Which means the same footage performs differently depending on how the phone was held when it was taken.
Film vertically by default, and where you might want the footage elsewhere, film the important part with room around it so it can be cropped both ways.
This is the correction people find hardest, because holding a phone sideways feels like the proper way to record video, and for this purpose it is not.
Captions are not optional
Most feed video is watched with the sound off, so anything communicated only through audio is not communicated.
Put the key message on screen as text, in the first frame and repeated, at a size readable on a phone.
Where somebody is speaking, caption it, which most editing applications now do automatically with a correction pass.
Keep text away from the edges, since parts of the frame get covered by interface elements in some placements.
This also makes the video usable by people who cannot hear it, which is a meaningful share of any audience and the same fix.
A worked example
A trades business had one professionally produced video, made two years earlier at meaningful cost, which performed adequately and then stopped.
They started filming on phones instead: three short clips per job, taken by whoever was there.
The format settled into fifteen seconds of before and after, vertical, with a line of text at the top and no narration.
Cost per enquiry from the phone footage came in below the produced video, and they had a new one every week rather than one a year.
The most effective single piece was thirty seconds of somebody explaining why a particular repair fails, filmed in a van, badly lit.
Their conclusion was that the produced video had looked like an advert and the van footage had looked like advice.
Keep them short and make several
Length and volume both matter.
Fifteen to thirty seconds is the useful range for most small business advertising, because completion rates fall sharply beyond that and completion is what the systems reward.
A longer piece can work where somebody is genuinely explaining something, and it is the exception rather than the default.
More important is having several. Video creative wears out faster than static images, particularly against a small audience, and the ability to replace it every few weeks is worth more than any individual piece.
Three clips per job, filed by month, gives you a library within a quarter.
The basics that lift quality
Five things, none of which requires equipment.
Wipe the lens, which is the single most common cause of a soft image.
Film with light on the subject rather than behind it, so avoid standing somebody in front of a window.
Get closer than feels natural, since detail reads better than context on a small screen.
Brace the phone against something rather than holding it freehand, or keep the shot very short.
And record sound close to whoever is speaking, since a phone microphone at arm's length in a workshop produces audio nobody will listen to even with captions.
Editing it in ten minutes
The stage that stops people, and it should not.
You do not need editing software on a computer. The applications on the phone that took the footage will trim clips, join two together, add text, and export at the right size.
The whole edit for a before-and-after is three actions: trim the first clip, trim the second, put a line of text across the top.
Resist adding music, transitions, and effects, which take time and generally make the piece look more like advertising, which is what you were avoiding.
If an edit is taking more than fifteen minutes, the video is more complicated than it needs to be, and simpler versions usually perform better anyway.
The counter-case
Phone footage is not right for everything.
Where the product is design, precision, or luxury, a video that looks casual undermines the thing being sold, and production values are part of the message rather than decoration.
Some subjects also genuinely need explaining properly, and a well-made two-minute piece on a considered purchase can do work no fifteen-second clip will.
There is also a floor: footage that is genuinely bad, shaky, dark, or inaudible reads as carelessness rather than authenticity, and the distinction is real.
Casual is a style. Careless is a signal, and customers tell them apart.
Making them
Film three clips on every job.
Hold the phone upright.
Open on the thing itself, in the first frame.
Put the message on screen as text.
Keep it under thirty seconds.
Caption anything spoken.
Build a library so you can replace them.
Step three is where most small business video is lost, and it costs nothing to fix.
Produced video looks like advertising, which triggers the reflex to scroll. Footage of something happening does not, and it carries detail a polished piece usually strips out.
What matters most?
The first two seconds. Video autoplays without sound while somebody scrolls, so open on the thing itself with the message on screen as text from the first frame.
Should I film vertically?
Yes. Feeds are viewed on phones held upright, so horizontal video appears as a small strip while vertical fills the screen. It affects performance more than the content does.
Are captions necessary?
Yes. Most feed video is watched without sound, so anything communicated only through audio is not communicated. It also makes the video usable by people who cannot hear it.
How long should they be?
Fifteen to thirty seconds for most small business advertising, because completion rates fall sharply beyond that and completion is what the systems reward.
When is produced video better?
Where design, precision, or luxury is the product, since production values are part of the message. Also for considered purchases that genuinely need explaining.
West Coast Media Solutions Inc. provides web design, web development, hosting, digital marketing, and business consulting to organisations across Canada, drawing on more than twenty-five years in the field.
One video from two years ago?
Film three clips on your next job, vertically, opening on the work itself. You will have a library within a quarter.
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Effective Date: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada
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Last updated: April 2026
Accessibility Statement
1. Our Commitment
West Coast Media Solutions Inc. is committed to ensuring digital accessibility for people of all abilities. We continually work to improve the user experience for everyone who visits our website and strive to conform to applicable accessibility standards and guidelines. We believe the internet should be available and accessible to anyone, and we are committed to providing a website that is accessible to the widest possible audience.
2. Standards and Guidelines
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Conformance with these guidelines also helps make web content more usable for all users.
3. Measures Taken
To ensure accessibility, we have implemented the following measures across our website: semantic HTML5 markup for proper document structure and screen reader compatibility; descriptive alt text for all meaningful images; sufficient color contrast ratios between text and background elements; keyboard-navigable interface elements including menus, links, buttons, and form fields; clear and consistent navigation structure throughout all pages; responsive design that adapts to different screen sizes, devices, and zoom levels; and descriptive link text that provides context about link destinations.
4. Assistive Technology Compatibility
Our website is designed to be compatible with commonly used assistive technologies, including screen readers such as JAWS, NVDA and VoiceOver, screen magnification software, speech recognition software, and alternative input devices. We build to accessibility standards and use automated testing tools during development. Where a specific assistive technology presents a barrier, we welcome reports so we can address it.
5. Multimedia Content
We strive to ensure that multimedia content on our website is accessible. Where video or audio content is provided, we aim to include captions, transcripts, or audio descriptions as appropriate. Images used for decorative purposes are marked accordingly so they do not interfere with screen reader navigation.
6. Document Accessibility
We are working to ensure that downloadable documents and files published on our website are accessible. Where possible, we provide content in accessible HTML format in addition to or instead of PDF format. For PDF documents, we strive to ensure they are properly tagged and structured for assistive technology access.
7. Third-Party Content
Our website may include content or functionality provided by third-party services, including embedded videos, social media feeds, analytics tools, and web fonts. While we make every effort to select accessible third-party solutions, we cannot guarantee that all third-party content meets accessibility standards. We welcome feedback on any third-party content that may present accessibility barriers.
8. Ongoing Efforts
Accessibility is an ongoing effort. We regularly review our website for accessibility issues, train our content team on accessibility best practices, incorporate accessibility testing into our development workflow, conduct periodic audits using both automated tools and manual testing, and monitor feedback from users to identify areas for improvement. We are committed to addressing any issues promptly and transparently.
9. Known Limitations
Despite our best efforts, some content on our website may not yet be fully accessible. We are aware that older content, certain complex interactive elements, and some third-party integrations may present challenges. We are actively working to address these limitations and improve accessibility across all areas of our website. If you encounter a specific barrier, please let us know so we can prioritize a solution.
10. Feedback and Contact
We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers, have suggestions for improvement, or need assistance accessing any content or functionality, please contact us. You can reach West Coast Media Solutions Inc. at 2400 - 1111 West Georgia Street, Vancouver, BC V6E 4S4, Canada, or by telephone at (800) 959-4590. We aim to respond to accessibility feedback within 5 business days and to resolve reported issues as quickly as possible.
Last updated: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada