May 1, 2018 · West Coast Media Solutions Inc. · 12 min read
On screens wide enough to show them, display your main pages as visible links across the top, five or six at most, and keep the three-line icon for phones. Hidden navigation hides what you offer.
A small icon in a large corner
Open the site on a desktop monitor. A full-screen photograph, a short slogan, a logo, and in the top right corner, three short horizontal lines.
Those lines are the menu, usually called a hamburger icon. Behind them sit all the pages: services, prices, past work, about, contact.
On a phone, hiding the menu makes sense, since five links will not fit across a narrow screen. On a desktop there is room for all of them, and they are hidden anyway.
It usually happens because the site was designed for phones first and the desktop version was never reconsidered, or because an empty header looked cleaner in the design presentation.
What the hidden menu costs
Visitors cannot see what you offer without clicking first.
Every page needs an extra click to reach.
Some visitors do not recognise the icon at all.
The icon sits far from where eyes land on a wide screen.
The menu stops showing which page the visitor is on.
The first is the costliest. A visible menu is a summary of the business, five words that tell a visitor what you do before they read anything else. Hidden, it says nothing.
Out of sight, out of mind
People choose from what they can see. A visitor scanning a page decides where to go next from the links in view, and links behind an icon are not in view.
A visible menu also answers questions nobody asked aloud. A link reading Prices tells a visitor there are prices, which may be what keeps them on the site.
Behind an icon, the same link answers nothing until someone thinks to open the menu, and plenty of visitors never do.
Not everyone knows the icon
The three lines are familiar to anyone who uses a phone all day. They are less familiar to a visitor at an office computer who rarely browses on a phone.
On a desktop the icon often appears without a label, small and far from the content, which makes it easy to miss even for people who know it.
Adding the word Menu beside the icon helps on phones. On a wide screen, the better answer is not to need the icon.
Show the main links when they fit
The fix is a header that changes with the screen: visible links across the top on wider screens, collapsing into the icon only when they no longer fit.
The point to switch is decided by the links, not by the device. If five links fit across a tablet held sideways, show them there too.
Test it by narrowing a desktop browser window slowly. The links should stay on one line until the moment the icon takes over, never wrapping onto two.
Keep the phone number visible in the header at every size, as text that can be tapped on a phone.
And make the icon a proper button with a label, so keyboard and screen reader users can open it. Many icon menus are built in ways neither can use.
Keep the menu short
A visible menu forces a decision a hidden one avoids: what actually goes in it.
Five or six top-level links fit most headers and are easy to scan. Fourteen do not fit, and hiding them behind an icon was partly a way of not choosing.
Group the rest. Individual services can live on a services page; staff, history and community work under about; the blog, careers and policies in the footer.
Or a drop-down can hold that second level, such as individual services under Services, provided each top-level word makes sense on its own.
Name each link with the word a customer would use, such as Prices rather than Investment.
A worked example
A small architecture practice in Vancouver had a site that opened on a full-screen photograph of a finished house, the practice's name, and a hamburger icon.
Behind the icon were fourteen links, among them laneway houses, additions, heritage renovations, process and fees, and a page of awards.
Homeowners arriving with a laneway house in mind saw a striking photograph of something else, and no sign the practice designed what they wanted.
The redesign put five links across the header on wide screens: Homes, Laneway houses, Renovations, Process and fees, and Contact.
Awards and press moved to the about page. The phone number and email went into the header as text, and the icon, labelled Menu, appeared only on phones.
The photograph stayed. It now sat beneath a header that said what the practice does.
Check what the menu is doing
With a little setup, Analytics can record each click on the menu icon and on the links inside it.
If the icon is rarely clicked on desktop, the pages behind it are effectively missing for most visitors.
Look also at which pages people reach. Important pages with almost no visits, such as prices or service areas, are often the ones buried in the menu.
What the header should hold
On a desktop screen, a good header holds four things: the logo, the main links, a phone number, and at most one button for the main action.
That is enough to tell a visitor what the business does and how to reach it, before they scroll.
Anything more starts to crowd it, and the temptation returns to hide everything behind an icon.
The counter-case
Some sites can reasonably keep the icon on larger screens.
A one-page site for an event has little to hide. A portfolio meant to be browsed like a book may choose the icon deliberately, accepting the cost.
And a site visited almost entirely from phones, through ads aimed at phone users, gains less from fixing the desktop view first.
For a business with several services and visitors on every kind of screen, show the main links wherever they fit, and keep the list short.
The order to do it in
Open your site on a desktop screen.
Count the links behind the icon.
Choose five or six for the top level.
Move the rest into pages or the footer.
Show those links wherever they fit.
Label the icon Menu on phones.
Keep the phone number visible at every size.
Step three is the hard one and the one that matters, because a short menu is what makes a visible menu possible.
On most business sites, yes. A wide screen has room for the main links, and hiding them stops visitors seeing what you offer without an extra click.
Why does a visible menu matter?
It summarises the business in five or six words before anyone reads further, and people choose where to go next from the links they can see.
When should the menu collapse into the icon?
When the links no longer fit across the header. Decide that point by the links rather than the device, so a tablet held sideways can show them.
How many links should the main menu have?
Five or six at the top level. Group the rest under services or about, and move the blog, careers and policies to the footer.
Should the menu icon have a label?
On phones, yes. The word Menu beside it helps visitors who do not recognise the three lines, and a proper button label helps keyboard and screen reader users.
What else belongs in the header?
The logo, the main links, a phone number as text, and at most one button for the main action. Enough to say what you do and how to reach you.
West Coast Media Solutions Inc. provides web design, web development, hosting, digital marketing, and business consulting to organisations across Canada, drawing on more than twenty-five years in the field.
Menu hidden on a wide screen?
Tell us your web address. We will say which five pages belong across the top, and where the rest should go.
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Effective Date: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada
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Effective Date: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada
Terms of Use
1. Acceptance of Terms
By accessing and using the website operated by West Coast Media Solutions Inc. ("Company," "we," "us," or "our"), located at westcoastmediasolutions.com (the "Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms, you must discontinue use of this Website immediately. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting.
2. Description of Services
West Coast Media Solutions Inc. provides digital marketing and web design services including, but not limited to, search engine optimization, search engine marketing, social media marketing, rich media advertising, programmatic media buying, digital consulting, and custom website design and development. The information presented on this Website is intended for general informational purposes and does not constitute a binding offer, contract, or guarantee of results.
3. Eligibility
You must be at least 18 years of age, or the age of majority in your jurisdiction (whichever is greater), to use this Website or engage our services. By using this Website, you represent and warrant that you meet this eligibility requirement and that you have the legal capacity to enter into a binding agreement.
4. Intellectual Property Rights
All content, materials, features, and functionality on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the design, selection, and arrangement thereof, are the exclusive property of West Coast Media Solutions Inc. or its content suppliers and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
5. User Conduct
When using this Website, you agree not to use the Website for any unlawful purpose; attempt to gain unauthorized access to any portion of the Website or any systems connected to it; interfere with or disrupt the operation of the Website; use automated means to access or copy content without our express written consent; collect personal information of other users; impersonate any person or entity; or engage in any activity that could damage or impair the Website.
6. Submissions and Contact Forms
Any information or materials you submit through the Website's contact forms, email, or other communication channels shall be treated as non-confidential and non-proprietary unless otherwise specified in a separate written agreement. By submitting any such information, you grant the Company a non-exclusive, royalty-free, perpetual right to use, reproduce, modify, and distribute such content for any lawful business purpose.
7. Third-Party Links
This Website may contain links to third-party websites that are not owned or controlled by West Coast Media Solutions Inc. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Your use of third-party websites is at your own risk, and we encourage you to read the terms and privacy policies of any websites you visit.
8. Disclaimer of Warranties
THIS WEBSITE AND ALL CONTENT, MATERIALS, INFORMATION, AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WEST COAST MEDIA SOLUTIONS INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
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You agree to defend, indemnify, and hold harmless West Coast Media Solutions Inc., its directors, officers, employees, agents, successors, and assigns from any claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of the Website, your violation of these Terms, or your violation of any third-party right.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any legal action arising from these Terms shall be instituted exclusively in the courts of British Columbia, Canada. You irrevocably waive any objections to jurisdiction and venue in such courts.
12. Changes to These Terms
We reserve the right to update or modify these Terms of Use at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of such changes.
Effective Date: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada
Legal Terms
1. Company Information
This website is owned and operated by West Coast Media Solutions Inc., a corporation incorporated federally under the Canada Business Corporations Act (corporation number 641461-3) and extraprovincially registered in British Columbia (registration number A0143178). Our registered office is located at 2400 - 1111 West Georgia Street, Vancouver, BC V6E 4S4, Canada. Telephone: (800) 959-4590.
2. Responsible for Content
The content of this website is provided by West Coast Media Solutions Inc. The person responsible for the content within the meaning of applicable legislation is the managing director of West Coast Media Solutions Inc., contactable at the registered office address listed above. All editorial content, service descriptions, and portfolio materials are reviewed and approved prior to publication.
3. Content Accuracy and Disclaimer
The contents of this website have been prepared with the utmost care. However, West Coast Media Solutions Inc. cannot guarantee the accuracy, completeness, or timeliness of the content provided. All information is subject to change without notice. We are not obligated to monitor transmitted or stored third-party information, nor to investigate circumstances that indicate unlawful activity. If we become aware of any such infringements, we will remove the content immediately.
4. External Links Disclaimer
Our website contains links to external websites of third parties over whose content we have no influence. We cannot assume any liability for third-party content. The respective provider or operator of the linked pages is always responsible for the content of those pages. Linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. Permanent monitoring of linked pages is not reasonable without concrete evidence of a violation.
5. Copyright and Intellectual Property
The content and works created by the operators of this website are subject to Canadian copyright law. Reproduction, editing, distribution, and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Third-party content is identified as such. Should you become aware of a copyright infringement, please notify us accordingly.
6. Trademark Notice
All trademarks, service marks, trade names, logos, and product names appearing on this website are the property of their respective owners. West Coast Media Solutions Inc. and the WCMS logo are trademarks of West Coast Media Solutions Inc. Reference to any products, services, or information by trade name, trademark, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by the company.
7. Professional Liability
Our liability for services rendered is governed by the terms of the individual service agreement executed between the Company and the client. Insurance requirements, where applicable to a particular engagement, are addressed in that agreement.
8. Dispute Resolution
West Coast Media Solutions Inc. endeavours to resolve any disputes arising from or in connection with our services amicably and directly with our clients. If a dispute cannot be resolved informally, it shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. The courts of British Columbia shall have exclusive jurisdiction over any dispute arising from or related to this website or the services provided.
9. Regulatory Compliance
West Coast Media Solutions Inc. operates in compliance with all applicable federal, provincial, and municipal laws and regulations, including but not limited to Canada's Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), the British Columbia Personal Information Protection Act (PIPA), the Competition Act, and all applicable advertising standards as set forth by Ad Standards Canada.
10. Limitation of Liability
To the fullest extent permitted by applicable law, West Coast Media Solutions Inc. and its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to your use of the website, including but not limited to loss of data, loss of income, or loss of business opportunity, even if we have been advised of the possibility of such damages.
11. Severability
If any provision of these Legal Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions shall continue in full force and effect.
12. Contact
If you have any questions regarding these Legal Terms, please contact West Coast Media Solutions Inc. at 2400 - 1111 West Georgia Street, Vancouver, BC V6E 4S4, Canada. Telephone: (800) 959-4590.
Last updated: April 2026
Accessibility Statement
1. Our Commitment
West Coast Media Solutions Inc. is committed to ensuring digital accessibility for people of all abilities. We continually work to improve the user experience for everyone who visits our website and strive to conform to applicable accessibility standards and guidelines. We believe the internet should be available and accessible to anyone, and we are committed to providing a website that is accessible to the widest possible audience.
2. Standards and Guidelines
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Conformance with these guidelines also helps make web content more usable for all users.
3. Measures Taken
To ensure accessibility, we have implemented the following measures across our website: semantic HTML5 markup for proper document structure and screen reader compatibility; descriptive alt text for all meaningful images; sufficient color contrast ratios between text and background elements; keyboard-navigable interface elements including menus, links, buttons, and form fields; clear and consistent navigation structure throughout all pages; responsive design that adapts to different screen sizes, devices, and zoom levels; and descriptive link text that provides context about link destinations.
4. Assistive Technology Compatibility
Our website is designed to be compatible with commonly used assistive technologies, including screen readers such as JAWS, NVDA and VoiceOver, screen magnification software, speech recognition software, and alternative input devices. We build to accessibility standards and use automated testing tools during development. Where a specific assistive technology presents a barrier, we welcome reports so we can address it.
5. Multimedia Content
We strive to ensure that multimedia content on our website is accessible. Where video or audio content is provided, we aim to include captions, transcripts, or audio descriptions as appropriate. Images used for decorative purposes are marked accordingly so they do not interfere with screen reader navigation.
6. Document Accessibility
We are working to ensure that downloadable documents and files published on our website are accessible. Where possible, we provide content in accessible HTML format in addition to or instead of PDF format. For PDF documents, we strive to ensure they are properly tagged and structured for assistive technology access.
7. Third-Party Content
Our website may include content or functionality provided by third-party services, including embedded videos, social media feeds, analytics tools, and web fonts. While we make every effort to select accessible third-party solutions, we cannot guarantee that all third-party content meets accessibility standards. We welcome feedback on any third-party content that may present accessibility barriers.
8. Ongoing Efforts
Accessibility is an ongoing effort. We regularly review our website for accessibility issues, train our content team on accessibility best practices, incorporate accessibility testing into our development workflow, conduct periodic audits using both automated tools and manual testing, and monitor feedback from users to identify areas for improvement. We are committed to addressing any issues promptly and transparently.
9. Known Limitations
Despite our best efforts, some content on our website may not yet be fully accessible. We are aware that older content, certain complex interactive elements, and some third-party integrations may present challenges. We are actively working to address these limitations and improve accessibility across all areas of our website. If you encounter a specific barrier, please let us know so we can prioritize a solution.
10. Feedback and Contact
We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers, have suggestions for improvement, or need assistance accessing any content or functionality, please contact us. You can reach West Coast Media Solutions Inc. at 2400 - 1111 West Georgia Street, Vancouver, BC V6E 4S4, Canada, or by telephone at (800) 959-4590. We aim to respond to accessibility feedback within 5 business days and to resolve reported issues as quickly as possible.
Last updated: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada